Versand
This Shipping Policy explains the shipping and delivery arrangements for orders placed through mansplussize.shop for delivery to customers in Germany.
1. Free Standard Shipping
mansplussize.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
No standard shipping fee is charged for eligible orders covered by this policy.
There is no minimum order value required for free standard shipping unless a different condition is clearly disclosed before checkout.
2. Estimated Delivery Time
Our estimated standard delivery time is:
15–20 days
This estimated period applies to standard orders delivered in Germany unless a different delivery period is clearly stated for a particular product or agreed before the order is placed.
Where possible, customers should refer to the checkout, order confirmation, or relevant product information for any order-specific delivery information.
3. Order Processing
After an order is successfully submitted and payment authorization is received, the order enters our processing and fulfillment system.
Processing may include:
- payment verification;
- fraud and security checks;
- order preparation;
- product allocation;
- packaging;
- generation of shipping documentation; and
- handover to the relevant carrier or fulfillment provider.
The stated estimated delivery period is intended to provide customers with a reasonable expectation of when an order should arrive.
4. Order Confirmation
After a successful order, an electronic order confirmation will normally be sent to the email address supplied during checkout.
Customers are responsible for checking that the email address submitted at checkout is accurate.
If you do not receive an expected confirmation, check your spam or junk folder and contact info@mansplussize.shop if necessary.
5. Shipping Address
Customers must provide a complete and accurate delivery address.
Before completing checkout, carefully verify:
- recipient name;
- street name;
- house or building number;
- apartment or unit information where applicable;
- postal code;
- city;
- country; and
- telephone or other delivery information where requested.
Incorrect or incomplete address information can cause delays or failed delivery.
6. Address Changes
If you discover an error in your delivery address after ordering, contact us immediately at:
We will make reasonable efforts to update the address before fulfillment.
However, once an order has entered fulfillment or has been transferred to a carrier, we may be unable to change the destination.
This does not affect mandatory consumer rights.
7. Shipping Carriers
Orders may be delivered using third-party postal, parcel, logistics, or fulfillment services.
The carrier used may depend on product availability, shipping route, destination, package size, and logistical requirements.
A shipment may be transferred between different logistics providers during transportation.
8. Tracking Information
Where tracking is available, tracking details may be provided after shipment.
Tracking information may take some time to become active after a shipping label is created.
A temporary delay in tracking updates does not necessarily mean that a parcel has stopped moving.
If tracking remains unavailable or unchanged for an unusually long period, contact info@mansplussize.shop.
9. Multiple Packages
An order containing multiple products may sometimes be shipped in more than one package.
Different packages may arrive on different days.
Where this occurs, receiving one package does not necessarily mean that the remainder of the order is missing.
Available tracking information should be reviewed for each shipment.
10. Delivery Delays
Although we aim for delivery within 15–20 days, transportation delays can occasionally occur.
Possible causes include:
- unusually high order volumes;
- carrier congestion;
- severe weather;
- customs or border processing where applicable;
- public holidays;
- transportation disruption;
- incorrect delivery information;
- security checks;
- local delivery interruptions; or
- events outside reasonable control.
If we become aware of a material delay affecting an order, we will make reasonable efforts to communicate relevant information.
Nothing in this Shipping Policy removes statutory consumer rights relating to delayed or failed delivery.
11. Delivery Obligations
The estimated delivery period communicated before purchase forms part of the delivery information provided to the customer.
If delivery does not occur within the agreed period, customers retain the remedies available under applicable German and European consumer law.
Depending on the circumstances and applicable law, this may include setting an appropriate additional period for delivery and subsequently terminating the contract if delivery still does not occur.
Nothing in this policy restricts any right to terminate without an additional period where the law permits immediate termination.
12. Customs, Taxes, and Import Charges
Where any customs, import, VAT, or similar requirements apply to a shipment, they will be handled in accordance with applicable law.
We will not intentionally conceal mandatory charges that must legally be disclosed before purchase.
The customer will not be charged an undisclosed standard shipping fee, because standard shipping under this policy is free.
13. Failed Delivery Attempts
A carrier may make one or more delivery attempts.
Where applicable, the parcel may be left at an authorized collection point or handled according to the carrier's normal delivery procedures.
Customers should follow any carrier notification within the applicable collection period.
14. Unclaimed Packages
If a package is returned because it was not collected, we will review the order after the parcel has returned through the delivery network.
Customers should contact info@mansplussize.shop for assistance.
Failure to collect a package does not automatically constitute a valid statutory withdrawal declaration.
If you wish to withdraw from a contract, you should communicate your decision clearly through the available electronic withdrawal function or by email.
15. Incorrect or Undeliverable Addresses
If an order is returned due to an incorrect or incomplete address supplied by the customer, contact us so that the available options can be reviewed.
Where an address problem resulted from our error, we will take appropriate corrective action.
Mandatory consumer rights remain unaffected.
16. Lost Packages
If tracking indicates that an order may be lost, or if your order does not arrive within a reasonable period after the expected delivery window, contact:
Include your order number and relevant delivery information.
We will investigate the shipment with the appropriate provider where necessary.
For consumer sales, transportation risk will be allocated in accordance with mandatory applicable law.
17. Packages Marked Delivered but Not Received
If tracking states that a parcel was delivered but you cannot locate it:
Check the immediate delivery area, ask household members where appropriate, review carrier delivery information, and check whether a parcel collection point or alternative delivery location was used.
If the parcel remains missing, contact info@mansplussize.shop.
We will review the circumstances and assist as appropriate under applicable law.
18. Damaged Packages
If a parcel arrives visibly damaged, you may document the condition of the packaging and products.
Contact info@mansplussize.shop with your order number and information about the damage.
Photographs may assist our investigation.
The absence of photographs will not automatically remove statutory rights where the customer can otherwise establish a valid claim.
19. Incorrect Products
If you receive a product different from what you ordered, contact us promptly at:
We will review the order and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.
20. Delivery to Third Parties
You may provide a delivery address for another authorized recipient where permitted by the checkout.
Customers are responsible for ensuring they have authority to provide another person's delivery information.
Delivery to a person or location authorized by the customer may constitute delivery in accordance with applicable law.
21. Cancellation Before Shipment
If you wish to cancel an order before dispatch, contact:
We will make reasonable efforts to stop the shipment.
If cancellation cannot be completed before dispatch, eligible consumers may exercise their statutory withdrawal rights after delivery.
22. Returns
Shipping arrangements for returned products are explained in our Return and Refund Policy.
For ordinary change-of-mind withdrawals, customers may be responsible for the direct return shipping cost where properly disclosed and legally permitted.
For valid claims concerning defective, incorrect, or non-conforming products, necessary return shipping costs will be handled in accordance with applicable law.
23. Free Shipping Does Not Affect Refund Rights
The fact that standard outbound shipping is free does not limit your withdrawal, refund, warranty, or conformity rights.
All statutory consumer rights remain available.
24. Changes to This Shipping Policy
We may update this policy to reflect changes in carriers, fulfillment practices, website operations, or applicable law.
Changes will apply prospectively and will not unlawfully reduce rights arising from an order already placed.
25. Contact
For shipping, tracking, delivery, or lost-package questions:
mansplussize.shop
Email: info@mansplussize.shop
Website: mansplussize.shop
Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days
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