Datenschutzerklärung

This Privacy Policy explains how mansplussize.shop collects, uses, discloses, and protects personal information when you visit our website, communicate with us, create or use available customer features, or make a purchase.

For purposes of personal data processed in connection with this online store, mansplussize.shop acts as the controller to the extent that it determines the purposes and means of processing.

Contact:

Email: info@mansplussize.shop

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed through mansplussize.shop and related interactions with our customers.

Our online store is powered by Shopify. Shopify and other third-party service providers may process personal data on our behalf or, in certain circumstances, for their own independent purposes.

Their processing may also be governed by their own privacy terms.

2. Personal Data We May Collect

Depending on how you interact with our store, we may process information including:

Identity information, such as your name.

Contact information, such as your email address, telephone number, billing address, and delivery address.

Order information, including products purchased, order value, order number, returns, refunds, and transaction history.

Payment-related information, such as payment method and transaction status. Complete payment-card information is generally handled directly by payment service providers rather than stored by us in full.

Account information, where customer accounts or similar functionality are available.

Communication information, including messages you send to customer service, return requests, complaints, and other correspondence.

Technical information, such as IP address, browser type, device information, operating system, language preferences, referring pages, and similar information generated when you use the website.

Usage information, including pages viewed, products viewed, interactions with the store, and website navigation.

Marketing information, such as marketing preferences and interactions with promotional communications where applicable.

Fraud and security information, including information used to identify suspicious transactions, misuse, unauthorized access, or other security risks.

3. How We Collect Personal Data

We may collect personal data:

• directly from you when you place an order or contact us;
• automatically when you browse or interact with the website;
• from Shopify;
• from payment processors;
• from shipping and fulfillment providers;
• from fraud-prevention and security providers;
• from analytics or advertising services where legally permitted; and
• from other service providers involved in operating our store.

4. Purposes of Processing

We may process personal data in order to:

• provide and operate mansplussize.shop;
• process and fulfill orders;
• process payments;
• arrange shipping and delivery;
• provide order confirmations and tracking information;
• handle withdrawals, returns, refunds, and complaints;
• communicate with customers;
• provide customer support;
• prevent and investigate fraud;
• maintain website and account security;
• comply with tax, accounting, consumer protection, and other legal requirements;
• establish, exercise, or defend legal claims;
• maintain and improve our store;
• analyze website performance where permitted;
• remember privacy or shopping preferences;
• provide marketing communications where a lawful basis exists; and
• perform other activities that are reasonably necessary to operate the online store.

5. Legal Bases Under the GDPR

Where the GDPR applies, we process personal data on one or more legal bases.

Performance of a Contract

We process information necessary to take steps at your request before entering into a contract or to perform a contract with you.

This includes processing an order, receiving payment, arranging delivery, handling returns, and providing customer service relating to your purchase.

Compliance With Legal Obligations

We may process and retain information where necessary to comply with obligations relating to taxation, accounting, consumer protection, product safety, fraud prevention, regulatory requirements, or other applicable laws.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Relevant interests may include preventing fraud, securing our systems, improving our services, managing customer relationships, and defending legal claims.

Consent

Where consent is legally required, such as for certain marketing or non-essential tracking technologies, we process information on the basis of your consent.

You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Shopify

mansplussize.shop is hosted on Shopify.

Shopify provides the technology that enables us to operate our online store, process transactions, manage orders, and provide related e-commerce functionality.

In many circumstances, mansplussize.shop determines the purposes for which customer data is processed and Shopify processes that information in connection with providing its platform and services.

Shopify may also act independently in relation to certain services or features in accordance with its own terms and privacy documentation.

7. Payment Providers

Payments may be processed through Shopify Payments or other payment service providers available at checkout.

Payment providers may collect and process information necessary to authorize transactions, prevent fraud, meet financial regulations, and process refunds.

We generally do not store full payment card information ourselves.

8. Delivery and Fulfillment Providers

We may disclose information such as your name, delivery address, telephone number, email address, order details, and shipment information to shipping, logistics, warehouse, or fulfillment providers where necessary to deliver your purchase.

These providers should only receive information reasonably necessary for their role or as otherwise permitted by law.

9. Service Providers

We may use third-party providers for services including:

• hosting and e-commerce infrastructure;
• payment processing;
• delivery and fulfillment;
• customer support;
• email communications;
• security and fraud prevention;
• data storage;
• analytics;
• website functionality; and
• advertising or marketing where legally permitted.

Service providers may process personal data according to contractual arrangements and applicable data protection obligations.

10. Cookies and Similar Technologies

mansplussize.shop and its service providers may use cookies, pixels, local storage, and similar technologies.

Some technologies are strictly necessary for functions such as shopping carts, checkout, fraud prevention, security, privacy preferences, or technical website operation.

Other technologies, including certain analytics, personalization, or advertising technologies, may require consent.

Where German law requires consent before information is stored on or accessed from a user's device, such technologies will be used on the basis of the required consent unless a statutory exemption applies.

You may manage applicable preferences through the cookie or privacy controls available on the store.

11. Marketing Communications

Where permitted by law, we may send marketing communications to customers or subscribers.

Where consent is required, we will rely on consent before sending the relevant communication.

You may unsubscribe from marketing emails using the unsubscribe mechanism contained in the communication or by contacting info@mansplussize.shop.

Transactional communications concerning an order, refund, return, legal notice, or customer service matter are not necessarily marketing communications.

12. International Transfers

Shopify and other service providers may operate in multiple countries.

As a result, personal data may be processed outside Germany or outside the European Economic Area.

Where personal data is transferred internationally and the GDPR requires additional safeguards, transfers will be made using a legally recognized mechanism where applicable, such as an adequacy decision, appropriate contractual safeguards including Standard Contractual Clauses, or another lawful transfer mechanism.

13. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal obligations.

Retention periods may depend on:

• the nature of the data;
• the status of an order;
• tax or accounting requirements;
• statutory warranty obligations;
• consumer protection obligations;
• fraud prevention requirements;
• dispute-resolution needs;
• limitation periods; and
• other legal or regulatory requirements.

After the applicable retention period ends, information may be deleted, anonymized, or otherwise handled in accordance with applicable law.

14. Your GDPR Rights

Where the GDPR applies and the applicable conditions are satisfied, you may have the right to:

Access personal data concerning you.

Rectify inaccurate or incomplete data.

Erase personal data where the legal requirements for deletion are met.

Restrict processing in certain circumstances.

Object to certain processing based on legitimate interests.

Object to direct marketing at any time.

Data portability, meaning receipt of certain personal data in a structured, commonly used, machine-readable format where applicable.

Withdraw consent where processing is based on consent.

Lodge a complaint with a competent data protection supervisory authority.

These rights may be subject to statutory conditions, limitations, or exemptions.

Requests can be submitted to:

info@mansplussize.shop

15. Identity Verification

To protect personal information, we may need to verify your identity before responding to certain privacy requests.

We will request only information reasonably necessary for verification.

16. Automated Processing and Fraud Prevention

We or our service providers may use automated systems to identify transactions or activities that may present fraud, security, or payment risks.

Where automated decision-making is subject to specific GDPR requirements, such processing will be handled in accordance with applicable law.

17. Security

We use reasonable organizational and technical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take appropriate steps to protect their devices, passwords, and account information.

18. Children's Privacy

mansplussize.shop is intended for customers capable of entering into legally binding transactions or purchasing with appropriate authorization.

We do not knowingly seek to collect personal data from children for purposes inconsistent with applicable law.

If you believe a child has provided personal information improperly, contact info@mansplussize.shop.

19. Disclosure Required by Law

We may disclose personal data where reasonably necessary to:

• comply with applicable law;
• respond to lawful governmental or regulatory requests;
• comply with court orders;
• prevent fraud or unlawful activity;
• protect the rights or safety of customers or others; or
• establish, exercise, or defend legal claims.

20. Business Changes

If all or part of our business is reorganized, transferred, merged, or otherwise subject to a business transaction, relevant personal data may be transferred as part of that transaction where permitted by law.

Any such processing remains subject to applicable data protection obligations.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, technology, services, or legal obligations change.

The latest version will be published on mansplussize.shop with an updated effective date.

Material changes will be communicated where required by law.

22. Complaints

If you have concerns about the way we process personal data, please contact us first at info@mansplussize.shop so that we can review the matter.

Where applicable, you also have the right to lodge a complaint with the competent data protection supervisory authority, including an authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

23. Contact

For privacy requests or questions:

mansplussize.shop
Email: info@mansplussize.shop
Website: mansplussize.shop